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Business Development Associate - Retail

Who are we?

JOOR ( is a VC-backed startup revolutionizing the wholesale industry. Founded in late 2010, JOOR is the largest company of its kind and is growing fast, working with 200,000 brands and retailers worldwide. JOOR  processed $15BN in transaction volume in 2016 - but we are a lean organization. By joining JOOR, you’ll have the opportunity to shape the team and change the way the wholesale industry does business.

Sales/Retail Success Coordinator  
As a Sales/Retail Success Coordinator, you will play an essential role in ensuring that the Retail Success Team delights clients who are using our web and mobile applications. You'll work hand-in-hand with cross-functional JOOR Teams to build and improve processes to support our web users, give input on new features for our platform as we scale, and forge long-term relationships with Retail clients. You will also be responsible for driving revenue by generating leads for new prospective partnerships for the Retail team.

What will you do?

  • Respond to high volume of customer-submitted email requests , phone support, live chats in a prompt manner
  • Manage incoming Retailer Applications daily and determine if they are a fit to join our platform
  • Troubleshoot and guide customers through website and mobile app usage
  • Conduct calls with web users to identify opportunity and develop an action plan to lead to 100% adoption of our platform
  • Analyze client usage, understand barriers to adoption and determine how to drive more transactions through JOOR to help reach our financial goals
  • Manage incoming data requests from clients and track task completion with the JOOR Data Team
  • Provide insights for dashboard to be provided to client on ROI to support contract renewal process
  • Participate in cross-functional team support need where necessary
  • Generate sales qualified opportunities to achieve revenue targets and drive pipeline growth
  • Pre-sales prospecting, targeting, developing and qualifying prospective customers

What skills do you have?

  • Bachelor’s Degree
  • Internship or relevant work experience in a SaaS Customer Success/Sales role a plus
  • Strong proficiency in Microsoft Excel
  • Strong analytical skills and experience helping to apprise decisions using data
  • Experience creating marketing collateral – videos, one pagers, decks etc. a plus 
  • Clear and concise written and verbal communication skills

What qualities are we looking for?

  • Extremely entrepreneurial attitude
  • Strong networking/negotiation ability
  • Ability to identify opportunities that drive value
  • Service oriented
  • High emotional intelligence
  • Ability to upward manage 
  • Well organized with a strong attention to detail
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