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Strategic Account Associate - NEW YORK

Who We Are:

JOOR (jooraccess.com) is the #1 digital wholesale marketplace connecting the world’s best brands and retailers, enabling them to engage in faster buying, selling and reporting. Founded in 2010, and backed by top-tier VC’s, JOOR’s industry-leading platform serves 2,000 brands, 175,000 retail locations, and processed over $6B in transactions in 2016. Yet JOOR is a lean organization, where you’ll have the opportunity to shape the team, impact the platform, and significantly contribute to disrupting the way the wholesale industry does business. JOOR aims to be one of the most inclusive and diverse tech companies led by our experienced CEO, Kristin Savilia.

Why JOOR:

  • We’re building software that is transforming an industry  
  • We’re ranked one of the hottest startups in NYC   
  • We have an open workspace that fosters teamwork and collaboration
  • We have an exciting new CEO and management team
  • Because we have one of the best, dedicated teams in the industry

What You'll Do:

  • Maintain and build excellent relationships with our clients to ensure renewals
  • Train clients on how to maximize usage of the JOOR platform
  • Provide troubleshooting guidelines to support client’s use of the mobile app and website
  • Provide high level of support during peak market periods including in-person support, phone, email and chat
  • Support creation of internal and external training documentation
  • Review client feedback on the product, understand client requirements and work with internal stakeholders to help prioritize & inform the product roadmap
  • Work closely with our data team to ensure data requests from clients are being prioritized in a timely manner
  • Work closely with cross-functional teams to build processes including Data Operations, Product, and Brand Customer Success
  • Manage incoming Retailer Applications daily and determine if they are a fit to join our platform
  • Support Sales team by participating in the pre and post contract discovery process to fully understand each client’s product requirements

What We're Looking For:

  • Bachelor’s degree
  • 1-3 years of, SaaS, Customer Success or Account Management experience
  • Strong proficiency in Microsoft Excel
  • Extremely detailed-oriented and assertive
  • Creative problem-solving skills that drive results

What We Offer:

  • Attend Market Weeks across the globe to see the product in action
  • Invitations to Fashion Week, sample sales, and discounts with our network of brands and retailers
  • Collaborate with our teams in NY, LA, Paris, Milan, London, and Australia
  • Need a break? Generous “My Time” policy - We want you at your best!
  • Regular social events, including happy hours, snack & learns, company offsites, meetups and speaker series
  • Transparency into the state of our business via monthly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.
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