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Product Support Specialist - PARIS

Who We Are:

JOOR ( is the #1 digital wholesale marketplace connecting the world’s best brands and retailers, enabling them to engage in faster buying, selling and reporting. Founded in 2010, and backed by top-tier VC’s, JOOR’s industry-leading platform serves 2,000 brands, 175,000 retail locations, and processed over $6B in transactions in 2016. Yet JOOR is a lean organization, where you’ll have the opportunity to shape the team, impact the platform, and significantly contribute to disrupting the way the wholesale industry does business. JOOR aims to be one of the most inclusive and diverse tech companies led by our experienced CEO, Kristin Savilia.


What You’ll Do:

  • Respond to high volume of customer-submitted email requests, live chats and phone calls in a prompt manner
  • Troubleshoot and guide customers through website and mobile app usage
  • Stay up to date on new product features and improvements
  • Create and update user guides, FAQs, How-To videos and Webinars
  • Identify and communicate system issues to our QA and Development teams
  • Meet customer satisfaction, efficiency metrics and issue resolution targets
  • Recognize, document and report trends in customer communications and quality metrics
  • Collaborate with team members across Account Management, Product, and Engineering functions

What We’re Looking For:

  • Bachelor's degree required
  • 2+ years of customer service or call center experience preferred
  • Must be able to speak/write fluently in French
  • Stellar organization skills - nothing slips by you or falls through the cracks
  • Live chat experience a plus
  • Service Cloud experience a plus
  • Strong computer and troubleshooting skills
  • Basic knowledge of JIRA, HTML, CSS, Excel and SQL is a plus
  • Strong reading comprehension skills with the ability to identify the root cause of a problem
  • Customer-facing experience desired (retail, hospitality, online support, etc.)

What We Offer:

  • Invitations to sample sales and access to Market Weeks to see the product in action 
  • Collaborate with our teams in NY, LA, Paris, Milan, London, and Australia
  • Regular social events, including happy hours, snack & learns, company offsites, meetups and speaker series
  • Transparency into the state of our business via monthly all-hands meetings, showcasing the company’s performance in relation to revenue and growth.

***Please submit resume in English - thank you.***

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